Man With a Van Kingsbury Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Kingsbury provides removal, transport, and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 "Company" means Man With a Van Kingsbury, the provider of removal and transport services.

1.2 "Customer" means the person, firm, or organisation booking or using the services of the Company.

1.3 "Services" means any removal, transport, loading, unloading, packing, storage, or related services provided by the Company.

1.4 "Goods" means any items, property, or belongings transported or handled by the Company on behalf of the Customer.

1.5 "Contract" means the agreement between the Company and the Customer incorporating these Terms and Conditions.

2. Service Area

2.1 The Company provides man and van and removal services primarily within Kingsbury and the surrounding areas, as well as wider destinations within the United Kingdom, subject to availability.

2.2 Any reference to service areas, routes, or locations is indicative only and does not constitute a guarantee of availability. The Company reserves the right to refuse or amend any booking based on distance, access, timing, or operational considerations.

3. Booking Process

3.1 Bookings may be made via the Company’s accepted communication channels as advertised from time to time. A booking is only confirmed when the Company has provided explicit confirmation.

3.2 When making a booking, the Customer must provide accurate and complete information, including but not limited to:

(a) full collection and delivery addresses;

(b) details of the Goods to be moved, including approximate volume, size, and any unusually heavy or bulky items;

(c) information about access at collection and delivery points, such as stairs, lifts, parking restrictions, or distance from vehicle to property;

(d) preferred date and time, and any time constraints.

3.3 The Company will prepare a quotation or estimate based on the information supplied at the time of booking. Any quotation is given on the understanding that it may be amended if the information provided is incomplete or incorrect, or if the scope of work changes.

3.4 The Customer is responsible for reviewing the details of the booking confirmation and must notify the Company promptly of any errors or required changes. Changes are subject to availability and may affect the price.

4. Quotations and Pricing

4.1 Unless otherwise stated, quotations are based on:

(a) the description, volume, and nature of the Goods;

(b) the addresses and access conditions provided;

(c) the services requested, including any packing or additional labour;

(d) the date and time of the move.

4.2 Quotations are normally provided as fixed prices or hourly rates, as specified in writing by the Company. Any waiting time, delays beyond the Company’s control, additional items, or extra services requested on the day may incur additional charges.

4.3 The Company reserves the right to revise quotations, impose surcharges, or terminate the Contract without liability if significant factors affecting the job were not disclosed or have materially changed.

5. Payments

5.1 The Customer agrees to pay the charges quoted or agreed with the Company, plus any applicable additional charges, in accordance with the payment terms advised at the time of booking.

5.2 The Company may require a deposit to secure a booking. Where a deposit is requested, the booking will not be confirmed until the deposit has been received.

5.3 Unless otherwise agreed in writing, payment of the balance is due on or before completion of the Services on the day of the move. The Company reserves the right to refuse to unload Goods or to suspend Services until payment is received in full.

5.4 Accepted payment methods will be those notified by the Company from time to time. The Customer is responsible for ensuring that funds are available and cleared.

5.5 If payment is not made when due, the Company may charge interest on overdue amounts at the statutory rate allowed under applicable UK law, and may seek to recover all reasonable costs incurred in collecting overdue payments.

6. Cancellations, Postponements, and Waiting Time

6.1 The Customer may cancel or postpone a booking by giving notice to the Company. Any cancellation or postponement may be subject to charges, depending on the notice period provided.

6.2 As a guideline, and unless otherwise agreed:

(a) cancellations or postponements made more than 7 days before the booked date may be made without charge, apart from any non-refundable deposit;

(b) cancellations or postponements made between 7 days and 48 hours before the booked date may incur a charge of up to 50 percent of the quoted price;

(c) cancellations or postponements made less than 48 hours before the booked date may incur a charge of up to 100 percent of the quoted price.

6.3 If the Customer is not present or not ready at the agreed start time, or if access is not available, waiting time charges may apply at the Company’s standard hourly rates.

6.4 The Company may cancel or rearrange a booking due to circumstances beyond its control, including but not limited to severe weather, vehicle breakdown, staff illness, traffic disruption, or safety concerns. In such cases, the Company will endeavour to offer an alternative date or time but shall not be liable for any consequential loss.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) ensuring that all Goods are properly packed, secured, and ready for transport, unless packing services have been specifically included in the booking;

(b) disconnecting and preparing appliances and equipment for removal;

(c) ensuring that all Goods to be moved are clearly identified and that no items are left behind or taken in error;

(d) arranging suitable parking and permits where necessary, and complying with any local parking or loading restrictions.

7.2 The Customer must not ask the Company to transport any items that are illegal, dangerous, flammable, explosive, or otherwise prohibited or restricted under UK law or transport regulations.

7.3 The Customer must notify the Company in advance of any fragile, high-value, or unusual items to be transported, including but not limited to antiques, artwork, jewellery, or items requiring special handling.

8. Excluded and Restricted Items

8.1 The Company reserves the right to refuse to move any items that, in its reasonable opinion, present a risk to safety, property, or legal compliance. This includes but is not limited to:

(a) hazardous materials, chemicals, and substances;

(b) firearms, weapons, or ammunition;

(c) live animals or plants;

(d) cash, bonds, securities, or highly valuable documents.

8.2 If such items are transported without the Company’s knowledge, the Company shall not be liable for any loss, damage, or penalty arising, and the Customer shall indemnify the Company against any claims or costs incurred.

9. Waste Regulations and Disposal

9.1 The Company operates in accordance with applicable UK waste regulations. It is not a waste carrier unless this service has been specifically agreed and confirmed in writing.

9.2 The Customer must not request the Company to dispose of household waste, construction waste, or any other material in a manner that is not compliant with waste legislation. Fly-tipping or unlawful dumping is strictly prohibited.

9.3 Where the Company agrees to remove items for disposal, the Customer confirms that they have the right to dispose of such items and that they are not hazardous or regulated waste unless this has been expressly agreed.

9.4 Any additional fees charged by authorised waste transfer stations or recycling centres, including charges based on weight or material type, may be passed on to the Customer.

10. Liability for Loss or Damage

10.1 The Company will take reasonable care in handling and transporting the Customer’s Goods. However, the Company’s liability for loss or damage is subject to the limitations and exclusions set out in these Terms and Conditions.

10.2 The Company’s total liability for loss of or damage to Goods arising from any single event or series of connected events shall not exceed a reasonable and proportionate amount, having regard to the value of the Goods and the charges paid for the Services. The Customer is encouraged to arrange separate insurance if required.

10.3 The Company shall not be liable for:

(a) pre-existing damage, wear and tear, or inherent defects in the Goods;

(b) damage resulting from poor or inadequate packing where the Company did not provide the packing service;

(c) loss or damage to fragile items, including glass, mirrors, and electronic equipment, unless specifically packed by the Company;

(d) any indirect or consequential loss, including loss of profits, loss of opportunity, or emotional distress.

10.4 The Customer must inspect Goods as soon as reasonably possible after completion of the Services and notify the Company in writing of any loss or damage within a reasonable time. Failure to do so may affect the ability to investigate or resolve the issue.

11. Limitations and Exclusions

11.1 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, or for any other liability which cannot be excluded under UK law.

11.2 Subject to clause 11.1, all warranties, conditions, or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

11.3 The Company shall not be liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to accidents, severe weather, traffic, road closures, acts of third parties, or industrial action.

12. Access, Parking, and Property Damage

12.1 The Customer is responsible for ensuring that adequate and safe access is available at both collection and delivery addresses. This includes advising the Company of any restrictions such as low bridges, narrow roads, height limits, or parking controls.

12.2 The Company will take reasonable care to avoid damage to property and surroundings. However, the Company shall not be liable for damage caused where:

(a) the Customer requests the Company to move Goods through areas with restricted access or known risk of damage;

(b) the Customer has not taken reasonable steps to protect floors, walls, or fixtures where necessary.

12.3 Any parking fines or penalties incurred as a direct result of incorrect information provided by the Customer, or failure to arrange suitable parking or permits, may be charged to the Customer.

13. Time Estimates

13.1 Any times or dates given for collection, delivery, or completion of the Services are estimates only and are not guaranteed, unless expressly agreed in writing as a guaranteed service.

13.2 The Company will make reasonable efforts to meet agreed timescales, but shall not be liable for delays caused by traffic, weather, access issues, or other factors beyond its control.

14. Complaints and Dispute Resolution

14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.

14.2 The Company will investigate complaints in good faith and seek to resolve them in a fair and reasonable manner.

14.3 If a dispute cannot be resolved amicably, either party may pursue any rights or remedies available under UK law.

15. Personal Data

15.1 The Company may collect and process personal data for the purpose of arranging and providing the Services, administering accounts, and complying with legal obligations.

15.2 The Company will handle personal data in accordance with applicable UK data protection legislation.

16. Variation of Terms

16.1 The Company reserves the right to amend these Terms and Conditions from time to time. Any revised terms will apply to new bookings made after the date of publication of the revised terms.

16.2 For existing confirmed bookings, the Terms and Conditions in force at the time of booking will normally apply, unless a change is required by law or agreed between the parties.

17. Severability

17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

By confirming a booking with Man With a Van Kingsbury or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.